HOW WE SUPPORT PRE-INCEPTION ERP EducationBusiness Value AssessmentBusiness CaseROI INCEPTION-ELABORATION-CONSTRUCTION-TRANSITION Reduce TCOBetter Time to MarketIncrease ReuseStandards & MethodologyKnowledge ManagementResource AvailabilityTools / Utilities / Accelerators POST-PRODUCTION SUPPORT Ongoing OptimizationHelp desk supportL1,L2,L3SLA’s Infrastructure Support : Sizing –H/W & S/W, Processes & Support