BUSINESS PROCESS OUTSOURCING (BPO)

In general, the process of outsourcing specific business services to a third party BPO Company is called Business Process Outsourcing. Generally Business does outsource their services to offshoring (different time zone) or nearshoring (same time zone) companies. Mentor Technologies is a provider of both nearshore and offshore services to Business of any industries.

Businesses can offshore the core and non-core business to BPO offshoring companies to reduce cost on overheads, get specialized services and faster TAT. The usual practice by companies are to offshore operations, back office clerical activities, Accounting Processes, HR services, Sales & Marketing, customer support, IT support services, Procurement etc …

This will give opportunities to companies to explore skilled talents from the BPO Company at a lesser cost. The BPO offshoring companies can provide flexibility in terms of deliverables, costs, meeting deadlines and implementing technological advancements.

We specialize the following Business Process Outsourcing services:

Our services are broadly classified into:

  • Data Entry and Data Processing, on filed Survey etc..
  • Markup Language Conversion (SGML, XML, XHMTL, HTML5)
  • E-Book Conversion, E-Pub Conversion (2.0 and 3.0)
  • Back Office Support Services
  • Finance and account
  • Medical Transcription
  • Customer care services
  • Phone Support Services – Inbound and out bound call services
  • Status of orders and Billing
  • Pre and post sales service
  • Chat Support Services
  • E-Mail Support Services
  • Live Chat
  • Web call back and Web Call through
  • Web design and development services
  • Software and hardware technical support work

Technical Support

You will no longer loose a potential order because a caller is required to leave a message for an unavailable Technical support agent to get back to them. We guarantee that all inbound calls are professionally answered within the agreed upon timelines.

Today’s business demands high quality service at a lesser cost to compete in price driven markets. The outsourcing model helps business to focus on R&DD and new initiatives to provide new products and services to their customers and to sustain in the competitive markets.

We at Mentor Technologies offer specialized BPO offshoring services to our clients. The clients can reduce their operational overheads by outsourcing. The outsourced activity will be performed by trained executives and manager to deliver the best to our clients.

Each outsourced process will be executed by trained and experienced professionals in our company. A detailed process flow is derived in consultation with the clients to provide a quality service. Our team will be in touch with the client regularly and periodic reviews will be conducted to evaluate the operation and to fill the gaps.

We at Mentor Technologies  use best of technological solutions like CRM, voice services, remote desktop, VPN connectivity, web conference tools, Project management tools etc… to handle the outsourcing processes.

Data entry projects we handle

  • Data entry of printed and handwritten material
  • Medical billing data entry
  • Data entry of e-books
  • Insurance claims processing
  • OCR conversion
  • Accounts payables and receivables entry
  • Web database and web maintenance
  • Accounting book keeping records

Data can be delivered to you in these formats

  • Database format
  • Excel format (.xls)
  • Word format (.doc)
  • Acrobat (.pdf)
  • Access (.mdb)
  • HTML (.htm)
  • ASCII
  • Text (.txt)
  • Binary
  • Online database
  • Other formats specified by you

Languages we perform data entry in

  • English
  • Spanish
  • German
  • Other European languages

Our data entry services span the following industries

  • Healthcare: medical insurance forms, dental insurance forms, medicare remittance notices, medicare summary notices, HCFA 1500 forms, UB92 forms
  • Marketing: surveys, coupons, mailing list creation and verification
  • Legal: verify and validate necessary documents, digitize, index and code documents
  • Education: student records, ILR forms, indexing, e-library and online courses
  • Finance: credit card applications
  • Insurance: claims processing
  • Transportation: driver qualifications processing, courier shipping documents processing
  • Publication: manuscript formatting, coding and indexing, subscription fulfilment
  • Mortgage: document imaging and indexing
  • Manufacturing: order processing, bill of material maintenance
  • Human resources: employee data maintenance

Secure and easy process

  • You mail, scan, fax or email the relevant documents to us
  • Our trained professionals view the documents through our secure IT infrastructure
  • We complete the job using our secure and defined processes
  • Turnaround time is one to three days and is specified by you
  • You get the completed job in the format requested by you

Why Integra for doing your data entry project?

  • Large team of highly competent data entry people
  • Guaranteed turnaround time for any large project
  • Guaranteed accuracy levels maintained by quality control processes
  • 100% data security backed up by world class infrastructure
  • Highly competitive rates for a high quality service
  • Local support team in the US and UK